I’ve been getting lash extension for years and have gotten lashed by a few of the techs here. The first experience my lashes did not stay on well, my second experience when I went to open my eyes I could not because they were glued and the tech was uncomfortably close to my eye trying get the glue off. My third experience here I was told that the woman who did my lashes prior did them improperly and I had get all my lashes removed. They did not have time for a new set so I had no lashes for my birthday. It is extremely unfortunate that a place that charges premium prices does not offer a premium experience. It is embarrassing to be getting lashed and there’s holes in the ceiling and you can hear the water dripping into a bucket. It’s embarrassing for a company to have staff that’s not adequately trained especially when you are working with something as sensitive as EYES! The manager at the salon at that time, was the only reason I kept coming back after all the terrible experiences. She was professional, courteous, and very informative. She’s my first lash tech that has taken the time to explain how important isolation and lash health is to keep your investment looking great. She’s the first last tech that even after 3 weeks my lashes still look amazing and intact. Be very cautious when inquiring about getting lash services here. Be sure to ask your tech to show proof of certification and licensing.
I walked in and let Gabrielle know that I was a new client and had never gotten my lashes done. I told her I did not want anything too dramatic or long yet halfway through the service when I get up to use the restroom I see that she put 14mm lashes on me and acted oblivious when I brought it up to her. It’s less than 24 hours past my appointment and I already have gaps in my lashes. I spoke to Jen and told her I was not comfortable getting my lashes fixed with Gabrielle and she did not care. She also said that it was a “he said she said” situation. I am the customer and Gabrielle was cutting me off and coming off very aggressive when I told her about the length. Whatever happened to customer service? Rude and trash quality of work
Shantal The best Lash Technician EVER!! She has such a comforting environment & makes sure you are relaxed for your appointment. She takes her time and assures that each individual lash is attached correctly. Her work is amazing overall and she boosts my confidence each time I leave her lash table! The only person I trust to work near my eyes!! PLEASE book with her!! You will be satisfied!!
For anyone looking to get amazing lashes, Eyelash Vault is the place! I have been a customer for over 3 years and Shantal the owner is absolutely the best in the business! She is the Mother of Lashes! Her technique is so unique that she has people flying from all over to get their lashes done by her. I absolutely recommend this place if you want your lashes done by the very best!
Shantal is the BEST!! Been driving an hour to her for years and it’s well worth it. They’re always so nice and accommodating and I’m never disappointed with my lashes. Would recommend Eyelash Vault to anybody looking for quality lashes and services😊