After a major weight loss my hair started to thin. I went in to see Kimberly and discussing my main concern. We decided that extensions would be perfect for what I was looking for. I have had my extensions since January and I just love them. No one know that this is not all my hair. The maintenance and upkeep is so easy. I wash, comb, dry and style it as it is all my hair. I have been nothing but pleased with the service that I have received from Indulge Salon.
My mom has been going to Kimberly for YEARS so I've always known her to be amazing in everything she does. Literally! This is long but worth reading. Lol. From past experiences in other salons, when I ask someone to do a certain picture (hair color-i do color a lot), it either wasn't exactly the right color/style or it would fade horribly fast (like 2 weeks tops. I know certain colors fade but should last a month or so). I also had someone tell me that going from a dark red to bright red is damaging and risky and will probably need more than one session. Well... I took Kimberly up for the challenge and she said my hair was healthy to do it. It took 3-4hrs and she NAILED IT like it was nothing! The exact color and style just like the picture. She was SO detailed by asking a lot of questions to make sure I got the exact red and style I wanted. She even gave me options with red extensions. I just went back this week to refresh the red and I'm still pleasantly pleased, once again. Kimberly knows her stuff and she can handle any challenge. She also saved my hair for my wedding day 6yrs ago because it was fried by another person. I tried to go to her at first, but she was so booked. After the incident, Kim managed to squeeze me in) Talk about a life saver! I think my mom won't be the only client there now. My dad goes there now as well! Go visit her! You won't be disappointed!
I read the reviews. All I read was valid customer complaints and long snarky responses from the owner/management. You can tell that the owner takes zero responsibility for the complaints. My suggestion is to actively listen and apologize. Then respond with a solution. Perhaps a discount for their next visit. Just a thought, because majority of your complaints are about overbooking your schedule... this is a sign of miss-management.. fix it. I thank the people who left a review. I will not waist my time and take my large bridal party elsewhere.
I went to this salon 2x. The first time everything was ok. I didn’t really like the blonde they dyed my hair but it wasn’t awful either. Then I went here again; and OMG. The flipping owner was washing my hair and just left it spinning in the drain. It created a humongous knot and then took a TEAM of girls two Hours to UN-KNOT. It was terrible! Then, I get up to the register and it’s $546. FOR HIGHLIGHTS AND A CUT! She said she had added on a bunch of products and it came down to $378. It’s DOUBLE what I’ve paid in the past. When I said that: she said their prices increased. Prices increasing: ok. But you trying to charge ME for the two hours you spent unknotting much hair! From YOUR mistake. Never going back.
Kimberly is an expert with hair and color. I have not seen one person including myself, who didn’t look fabulous leaving the salon. A very relaxing atmosphere